Guys please do not use comgateway. They really have poor service.
Let me start with the first of their blunders. I ordered books from Amazon and it weighs about 1 kg in total. Afterall Amazon states each book's weight in their website. There are two books and Amazon seems to have not supported the enviromentalist movement by sending each book separately. I declared the item via CGW website.
About 1-2 weeks later the website showed that the books have arrived. But the deliveryman only sent me one book. Where's the other one? Was told that it will reach me on that week. And it did not. It only arrived after complaining to the live help officer who is never helpful. I spent like in total 1 hour with the officer without finding any solution. The second book arrived 2.5 weeks later and I was surprised when the next day I received a bill in my email showing $90 delivery cost for the 2 books.
Have already lodged refund appeal to CGW but after 2 weeks I still have not received any cent.
Decided to shop again thinking that it is an exceptional case. This time I have not received my item after 2 weeks (after the goods arrived at CGW USA). And the officer cannot locate my goods. Great!
Again, got another shipment for a friend of mine. Got 3 packages in a shipment. One has not arrived although the tracking no says it did.
Guys, please beware of CGW. They have poor service.
